Working in diverse teams
Working in diverse teams, will help you consider your experience of working in teams and the different roles you play in them. It will increase your confidence in marketing this key skill to employers as well as improve your ability to perform well in teams you are currently part of.
What you will learn:
Week 1: Why employers value teamwork
Why are we still talking about teamwork?
A key employability skill
What is a ‘soft skill’?
Group or team?
Are all groups teams?
Team or working group?
‘Two heads are better than one’ or ‘Too many chefs spoil the broth’?
Advantages of teamwork
Different types of team
Ways to increase your team experience
Ways to get team experience
Week 2: Identifying team roles
The roles we play
Functional team roles
Key functional roles
Behavioural roles in teams
Belbin’s team roles
Identifying roles in team tasks
Week 3: Stages of team development
Forming, Storming, Norming, Performing, Adjourning
Tuckman’s model of team formation
The S-curve of team performance
Consequences of Tuckman’s model
Forming
Storming
Norming
Performing
Adjourning
Week 4: Effective communication skills for team performance
How effective is your team?
Giving and receiving feedback
Sorting good feedback from bad
Dealing with conflict
Useful tips for dealing with conflict
Decision making
Tools for reaching a consensus
Stepladder technique
Charrette technique
Week 5: Increased diversity in teams
Understanding ‘diversity’
The changing workplace
Factors leading to increased workplace diversity
Why we want more diversity
Categories of diversity
What organisations are doing to increase diversity?
Week 6: Social identity and cultural norms
Tajfel and Turner’s social identity theory
Stereotypes, prejudice and discrimination
Case study: team-teaching in Japan
Hofstede’s dimensions of culture
Power distance index
Individualism versus collectivism
Masculinity versus femininity
Uncertainty avoidance index
Your cultural dimension score
Tips for improving communication between different cultural norms
Week 7: Virtual teams
What is a virtual team?
Case study: virtual team-working
Issues with working in virtual teams
Key challenges of working in virtual teams
The effects of distance on communication
Developing trust in virtual teams
The importance of clear communication
Appropriate use of technology
What technology should be used and how?
Week 8: Marketing teamwork experience to employers
Assessing for teamwork skills
Competency-based interview questions
Using STAR
Bad examples of using STAR
Group exercises at assessment centres
Further examples of assessment centre activities
Why are we still talking about teamwork?
A key employability skill
What is a ‘soft skill’?
Group or team?
Are all groups teams?
Team or working group?
‘Two heads are better than one’ or ‘Too many chefs spoil the broth’?
Advantages of teamwork
Different types of team
Ways to increase your team experience
Ways to get team experience
Week 2: Identifying team roles
The roles we play
Functional team roles
Key functional roles
Behavioural roles in teams
Belbin’s team roles
Identifying roles in team tasks
Week 3: Stages of team development
Forming, Storming, Norming, Performing, Adjourning
Tuckman’s model of team formation
The S-curve of team performance
Consequences of Tuckman’s model
Forming
Storming
Norming
Performing
Adjourning
Week 4: Effective communication skills for team performance
How effective is your team?
Giving and receiving feedback
Sorting good feedback from bad
Dealing with conflict
Useful tips for dealing with conflict
Decision making
Tools for reaching a consensus
Stepladder technique
Charrette technique
Week 5: Increased diversity in teams
Understanding ‘diversity’
The changing workplace
Factors leading to increased workplace diversity
Why we want more diversity
Categories of diversity
What organisations are doing to increase diversity?
Week 6: Social identity and cultural norms
Tajfel and Turner’s social identity theory
Stereotypes, prejudice and discrimination
Case study: team-teaching in Japan
Hofstede’s dimensions of culture
Power distance index
Individualism versus collectivism
Masculinity versus femininity
Uncertainty avoidance index
Your cultural dimension score
Tips for improving communication between different cultural norms
Week 7: Virtual teams
What is a virtual team?
Case study: virtual team-working
Issues with working in virtual teams
Key challenges of working in virtual teams
The effects of distance on communication
Developing trust in virtual teams
The importance of clear communication
Appropriate use of technology
What technology should be used and how?
Week 8: Marketing teamwork experience to employers
Assessing for teamwork skills
Competency-based interview questions
Using STAR
Bad examples of using STAR
Group exercises at assessment centres
Further examples of assessment centre activities