Information, Advice and Guidance
Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is a key requirement.
Ideal for:
those working in careers guidance and education.
Course content:
This qualification aims to develop interaction and interpersonal skills to help positively develop service delivery.
- Explore communication techniques
- Study how values, attitudes and beliefs can affect interactions
- Develop interaction and interpersonal skills
- Learn how information, advice or guidance can be explored
- Learn how group interaction can be utilised
- Manage information, including storage and retrieval
- Learn how to comply with the law
Unit 1 Developing and exercising interaction skills for Information, Advice & Guidance
Unit 2 Signposting and Referral - Information, Advice or Guidance