Effective communication in the workplace
This free course, Effective communication in the workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and to help you to consider how your communication could be perceived by others. You'll cover areas such as verbal and non-verbal communication, written communication and using your communication skills in challenging and diverse situations. You'll also look at possible scenarios for communication in the future, ranging from remote working to virtual reality.
What you will learn
Week 1 - The importance of communication in the workplace
What does communication mean?
Why is communication important in the workplace?
How does the communication process work?
Effective communication
Barriers to good communication Creating a personal development plan
Why is communication important in the workplace?
How does the communication process work?
Effective communication
Barriers to good communication Creating a personal development plan
Week 2 - Communication skills
Listening is more than hearing
What is active listening?
Focus fully on the speaker
Tactics to avoid interrupting
Showing interest
Avoiding seeming judgemental
Providing feedback
Asking effective questions
Other useful communication skills
Self-awareness
Empathy
Adaptability
Building trust and relationships
Personal development plan
What is active listening?
Focus fully on the speaker
Tactics to avoid interrupting
Showing interest
Avoiding seeming judgemental
Providing feedback
Asking effective questions
Other useful communication skills
Self-awareness
Empathy
Adaptability
Building trust and relationships
Personal development plan
Week 3 - Understanding non-verbal communication
What is non-verbal communication?
Key cues
How others perceive me
Presenting a positive image
Job interviews
Personal development plan
Key cues
How others perceive me
Presenting a positive image
Job interviews
Personal development plan
Week 4 -Verbal communication in the workplace
Using verbal communication in the workplace
Types of conversation
Participating in meetings
Presenting and networking
Presentation skills
Networking and ‘elevator pitches’
Verbal communication in job hunting
Telephone interviews
Personal development plan
Types of conversation
Participating in meetings
Presenting and networking
Presentation skills
Networking and ‘elevator pitches’
Verbal communication in job hunting
Telephone interviews
Personal development plan
Week 5 - Written communication skills for the workplace
The importance of written communication
Effective written communication
Writing clear and effective emails
Email errors
Writing effective emails
Planning and writing reports
Proofreading
Writing for social media
Written communication skills for the job-hunting process
Personal development plan
Week 6 -Dealing with challenging situations
Working with others
Leaders and followers
Managing your emotions
Negative emotions
Challenging conversations
Challenging opposing views
Sharing bad news
Dealing with an angry customer or colleague
Personal development planning
Leaders and followers
Managing your emotions
Negative emotions
Challenging conversations
Challenging opposing views
Sharing bad news
Dealing with an angry customer or colleague
Personal development planning
Week 7 - Communication and diversity
The recent history of diversity in the workplace
Culture and communication
Disability and communication
Generation and communication
Personal development planning
Culture and communication
Disability and communication
Generation and communication
Personal development planning
Week 8 - The future of communication in the workplace
The impact of technology on communication
Remote working
Remote attendance at meetings
Using Skype
Growing my profile
What next for LinkedIn?
The future of workplace communication
Augmented reality
Virtual reality
The impact of generation Z
Marketing your communication skills in the future
Video CVs
Chatbots
Final review of your personal development plan
Remote working
Remote attendance at meetings
Using Skype
Growing my profile
What next for LinkedIn?
The future of workplace communication
Augmented reality
Virtual reality
The impact of generation Z
Marketing your communication skills in the future
Video CVs
Chatbots
Final review of your personal development plan